Welcome to dressforest.com. These Terms of Service constitute a legally binding agreement between you and Primeford Hong Kong Limited. By accessing, browsing, or placing an order on dressforest.com, you accept and agree to be bound by these Terms of Service in full. If you do not agree with any provision, you must cease using dressforest.com immediately.
1. General Provisions
Primeford Hong Kong Limited operates an e‑commerce platform offering dresses and related accessories. All products displayed on dressforest.com are subject to availability. Primeford Hong Kong Limited reserves the right to amend these Terms of Service at any time without prior notice. The current version published on dressforest.com shall govern each transaction. Your continued use of dressforest.com after any amendment constitutes your acceptance of the revised terms.
2. Orders and Acceptance
All order confirmations sent by Primeford Hong Kong Limited are acknowledgements of receipt and do not constitute acceptance of your order. Acceptance occurs when Primeford Hong Kong Limited dispatches the ordered items and sends a dispatch confirmation to your registered email address. Primeford Hong Kong Limited may decline or cancel any order for reasons including stock unavailability, pricing errors, or suspicion of fraudulent activity. In such cases, Primeford Hong Kong Limited will notify you and issue a full refund to the original payment method within 14 days of cancellation.
3. Pricing and Payment
All prices on dressforest.com are quoted in the currency shown at checkout and exclude applicable taxes, duties, and shipping fees unless explicitly stated. Payment must be made in full at the time of order placement. Accepted payment methods include major credit cards, debit cards, and PayPal. Primeford Hong Kong Limited uses third‑party payment processors; these processors handle your payment data in accordance with their own privacy policies. Primeford Hong Kong Limited does not store your full card details on its servers.
4. Shipping and Delivery
Delivery timeframes displayed on dressforest.com are estimates only. Primeford Hong Kong Limited makes every reasonable effort to meet these estimates, but does not guarantee delivery on any specific date. Title and risk of loss pass to you upon delivery to the carrier. You are responsible for providing accurate shipping addresses. If a shipment is returned due to an incorrect address, Primeford Hong Kong Limited may charge a re‑shipping fee.
5. 14‑Day No‑Questions‑Asked Return Policy
Primeford Hong Kong Limited grants you a statutory‑plus right to return any purchased dress for any reason within 14 days of the date you receive the item. This 14‑day return window is absolute and does not require you to provide any justification or explanation. To exercise this right, you must contact contact@dressforest.com within the 14‑day period and request a return authorisation. You are responsible for the direct cost of returning the item to RM 1805-06, 18/F, HOLLYWOOD PLAZA, 610 NATHAN ROAD, KOWLOON, HONG KONG . The returned item must be unused, unworn, unwashed, and in the same condition as received, with all original tags and packaging intact. Primeford Hong Kong Limited reserves the right to reject a return if the item shows signs of wear, damage, or alteration.
Once Primeford Hong Kong Limited receives and inspects the returned item and confirms it meets the condition requirements, Primeford Hong Kong Limited will process your refund. The processing of the refund and the crediting of funds to your designated account shall take a minimum of 14 days from the date of inspection approval. This 14‑day processing period is mandatory and non‑negotiable. You acknowledge that the total time from your return shipment to final receipt of funds may exceed 14 days due to shipping and bank handling times.
6. Refund Processing for PayPal Transactions
If your original payment was made via PayPal, the refund will be issued to your PayPal account. The refund initiation by Primeford Hong Kong Limited occurs within 14 days of inspection approval, and the actual credit to your PayPal balance will take at least 14 days from that initiation date. Due to local statutory requirements in certain jurisdictions, PayPal refunds may take up to 30 days to appear in your PayPal account. This extended period applies specifically to transactions originating from regions where local payment settlement laws impose additional clearance holds. Primeford Hong Kong Limited has no control over PayPal’s internal clearing timelines or regional regulatory delays. You accept that a 30‑day maximum refund cycle is a reasonable and permitted exception to the general 14‑day processing commitment.
7. Exchanges and Defective Items
Primeford Hong Kong Limited does not offer direct exchanges. If you require a different size or colour, you must return the original item under the 14‑day return policy and place a new order separately. For items that are received defective or damaged, Primeford Hong Kong Limited requires you to notify contact@dressforest.com within 48 hours of delivery, accompanied by clear photographs showing the defect. After validating the defect, Primeford Hong Kong Limited will issue a full refund including original shipping costs, or send a replacement at no extra charge, at your choice. The refund processing time for defective items follows the same 14‑day minimum rule set forth in Section 5.
8. Intellectual Property
All content on dressforest.com – including product images, descriptions, logos, graphics, text, software, and design – is the exclusive property of Primeford Hong Kong Limited or its licensors. You are granted a limited, non‑exclusive, non‑transferable license to access and view this content for personal, non‑commercial use related to your purchases. You may not reproduce, distribute, modify, create derivative works from, or publicly display any content from dressforest.com without prior written consent from Primeford Hong Kong Limited.
9. User Accounts and Responsibilities
You may create an account on dressforest.com to expedite checkout and view order history. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Primeford Hong Kong Limited disclaims any liability for unauthorised access resulting from your failure to safeguard your password. You must provide truthful and complete information during registration and update any changes promptly. Primeford Hong Kong Limited reserves the right to suspend or terminate your account if any information is found to be false, misleading, or in violation of these Terms of Service.
10. Prohibited Conduct
You agree not to use dressforest.com for any unlawful purpose or in any way that could harm, disable, overburden, or impair the website. Prohibited actions include introducing malicious code, attempting to gain unauthorised access to any system, scraping product data for commercial use, or interfering with other users’ transactions. Any violation of this section may result in immediate account termination and referral to competent authorities.
11. Limitation of Liability
To the maximum extent permitted by law, Primeford Hong Kong Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of dressforest.com or from the purchase of any product. Primeford Hong Kong Limited’s total aggregate liability for any claim arising out of or relating to these Terms of Service or your order shall not exceed the total amount paid by you for the specific item giving rise to the claim. This limitation applies regardless of the form of action, whether in contract, tort, negligence, strict liability, or otherwise.
12. Disclaimer of Warranties
All products sold on dressforest.com are provided on an “as is” and “as available” basis. Primeford Hong Kong Limited warrants that each dress conforms to its description on the product page at the time of purchase. Primeford Hong Kong Limited makes no other express or implied warranties, including implied warranties of merchantability, fitness for a particular purpose, or non‑infringement, except where such warranties cannot be excluded under applicable law.
13. Indemnification
You agree to indemnify, defend, and hold Primeford Hong Kong Limited harmless from and against all claims, losses, expenses, damages, and costs (including reasonable legal fees) arising out of your breach of these Terms of Service, your misuse of dressforest.com, or your violation of any third‑party rights.
14. Governing Law and Dispute Resolution
These Terms of Service and all transactions conducted through dressforest.com shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People’s Republic of China. Hong Kong law applies exclusively to these Terms of Service, to any order placed on dressforest.com, and to any dispute that may arise between you and Primeford Hong Kong Limited. Any legal action or proceeding arising out of or relating to these Terms of Service shall be brought solely in the courts of the Hong Kong Special Administrative Region. You irrevocably submit to the exclusive jurisdiction of such courts and waive any objection based on improper venue or forum non conveniens.
15. Severability and Waiver
If any provision of these Terms of Service is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect. The failure of Primeford Hong Kong Limited to enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision in any subsequent instance.
16. Contact Information
For any questions regarding these Terms of Service, return requests, or order assistance, please contact contact@dressforest.com. Correspondence may also be sent to RM 1805-06, 18/F, HOLLYWOOD PLAZA, 610 NATHAN ROAD, KOWLOON, HONG KONG . Primeford Hong Kong Limited aims to respond to all inquiries within two business days.
17. Entire Agreement
These Terms of Service, together with the Privacy Policy and any order-specific communications, constitute the entire agreement between you and Primeford Hong Kong Limited with respect to your use of dressforest.com and your purchases. They supersede all prior or contemporaneous understandings, whether written or oral.
By placing an order on dressforest.com, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service without modification.