Terms of Service

​Welcome to Primeford Hong Kong Limited, your trusted online boutique for premium dresses. By accessing or making a purchase on our website, you agree to abide by the following Terms of Service. Please review them thoroughly. If you do not agree with any part of these terms, kindly discontinue the use of our services.

​​1. Refund Policy​​

At Primeford Hong Kong Limited, we are dedicated to ensuring your complete satisfaction. If you are not fully happy with your purchase, we offer a ​​14-day no-questions-asked refund policy​​, subject to the conditions below:

• ​​14-Day Return Window​​: You may request a refund within 14 days of receiving your order.
• ​​Item Condition​​: The dress must be unworn, unwashed, and in its original packaging with all tags and accessories intact.
• ​​Return Shipping​​: Customers are responsible for return shipping costs, unless the return is due to a defect or error on our part.

​​Refund Processing Time​​

• ​​Standard Refunds (Non-PayPal)​​: Refunds are processed within 14 business days after we receive and inspect the returned item.
• ​​PayPal Refunds​​: Due to PayPal’s processing policies, refunds may take at least 14 days, and in some regions, up to 30 days (as mandated by local regulations).

​​Exceptions to Refund Policy​​

• ​​Final Sale Items​​: Discounted or promotional products marked as “Final Sale” cannot be refunded.
• ​​Customized Orders​​: Dresses tailored to specific measurements, colors, or styles are non-returnable.
• ​​Damaged or Altered Items​​: We cannot accept returns for dresses that have been worn, washed, or damaged after delivery.

To initiate a refund, contact our customer service team at contact@dressforest.com or +852 63330915.

​​2. Governing Law​​

These Terms of Service are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (SAR). Any disputes related to your purchase shall be exclusively resolved by the courts of Hong Kong.

By using our website, you consent to the jurisdiction of Hong Kong courts for any legal proceedings.

​​3. Additional Terms & Conditions​​

​​Order Acceptance & Fulfillment​​

• We reserve the right to refuse or cancel orders due to pricing inaccuracies, stock unavailability, or suspected fraudulent activity.
• Orders are processed and shipped within [X] business days (unless otherwise specified during checkout).

​​Pricing & Payment​​

• All prices are listed in [Currency, e.g., USD/HKD] and include applicable taxes (unless stated otherwise).
• We accept PayPal, credit/debit cards, and other secure payment methods.

​​Shipping & Delivery​​

• Shipping times and fees vary based on destination. Refer to our Shipping Policy for detailed information.
• We are not liable for delays caused by shipping carriers or unforeseen circumstances (e.g., natural disasters, customs inspections).

​​4. Contact Us​​

For questions or concerns regarding these Terms of Service, reach out to us via:

• Email: contact@dressforest.com
• Phone: +852 63330915
• Address: RM 1805-06, 18/F, HOLLYWOOD PLAZA, 610 NATHAN ROAD, KOWLOON, HONG KONG

Thank you for choosing Primeford Hong Kong Limited. We value your trust and are committed to delivering exceptional service and quality products.